Last updated: 14 September 2026 

1. About Us 

These Terms and Conditions apply to services provided by: 

EHR SERVICES LIMITED 
Company number: 15772520 
Registered office: 9 Stanhall Mews, Stanningley, Pudsey, England, LS28 6AZ 

In these Terms and Conditions, “EHR Services”, “we”, “us” and “our” means EHR SERVICES LIMITED. 

“Customer”, “you” and “your” means the person or business purchasing or requesting our services. 

2. Our Services 

EHR Services provides electrical, heating and renewable-energy related services, which may include: 

• Solar PV systems;  

• Battery storage systems;  

• Electrical installations;  

• Heating systems;  

• Renewable-energy systems;  

• EV charging equipment;  

• Surveys and assessments;  

• Installation, maintenance and related services.  

The exact services provided will depend on the quotation or agreement issued to you. 

3. Quotations 

Any quotation we provide will normally set out the proposed works, equipment and price. 

Unless otherwise stated in writing: 

• Quotations are valid for the period stated on the quotation;  

• Prices may be subject to change where equipment, materials, labour or other costs change before acceptance;  

• A quotation does not constitute acceptance of an order until confirmed by us;  

• Additional works not included in the quotation may incur additional charges.  

Where circumstances are discovered during a survey or installation that could not reasonably have been identified beforehand, we will discuss any additional work and associated costs with you before carrying it out, where reasonably practicable. 

4. Surveys and Site Assessments 

Where a site survey is required, we may assess: 

• The property;  

• Existing electrical and heating systems;  

• Roof condition and suitability where applicable;  

• Access requirements;  

• Equipment locations;  

• Electrical capacity;  

• Installation requirements;  

• Other factors affecting the proposed works.  

A survey does not necessarily guarantee that an installation can proceed. 

If material issues are identified, we may amend the proposed specification, price or installation arrangements. 

5. Acceptance of Work 

A contract may be formed when you: 

• Accept our quotation in writing;  

• Pay a required deposit;  

• Sign an agreement;  

• Confirm acceptance electronically; or  

• Otherwise provide clear confirmation that you wish us to proceed.  

The specific terms applying to your project will be those contained in your quotation, order confirmation and any additional written agreement. 

6. Deposits and Payments 

Where a deposit is required, the amount and payment terms will be stated in the quotation or order documentation. 

Unless otherwise agreed: 

• Deposits must be paid before work is scheduled;  

• Final payment is due in accordance with the payment terms provided;  

• You must not withhold payment for completed work without reasonable grounds;  

• Additional agreed works may be invoiced separately.  

If payment is overdue, we may suspend further work until the account is brought up to date. 

7. Changes to Your Project 

Changes requested by you after acceptance may result in additional costs or changes to the installation timetable. 

We will notify you of significant additional costs before carrying out additional work where reasonably practicable. 

8. Installation 

We will carry out installation work with reasonable care and skill. 

Installation dates are estimates unless we expressly agree a fixed installation date. 

Installation times may be affected by: 

• Availability of equipment;  

• Supplier delays;  

• Weather;  

• Availability of engineers;  

• Building conditions;  

• Grid or network requirements;  

• Certification requirements;  

• Circumstances outside our reasonable control.  

9. Customer Responsibilities 

You agree to: 

• Provide accurate information about your property and requirements;  

• Provide reasonable access to the property;  

• Tell us about known hazards or restrictions;  

• Obtain any permissions that are your responsibility;  

• Ensure that relevant areas are reasonably accessible;  

• Follow reasonable instructions relating to the safe operation of installed equipment.  

You are responsible for ensuring that we are informed of any asbestos, structural defects, hazardous materials or other known risks that may affect the work. 

10. Existing Systems and Property 

We will take reasonable care when working on your property. 

However, we cannot be responsible for defects or deterioration in existing systems, structures, wiring, plumbing, roofing or other components that were not caused by our work. 

Where existing equipment or infrastructure is unsuitable, unsafe or defective, additional work may be required before the proposed installation can proceed. 

11. Products and Equipment 

Equipment supplied as part of an installation may be subject to the manufacturer’s specifications and warranty terms. 

Different manufacturers may provide different warranty periods and conditions. 

Where applicable, we will provide you with relevant warranty and product documentation following installation. 

Manufacturer warranties may require the customer to comply with registration, maintenance or other requirements. 

12. Certification and Compliance 

Where applicable, we will arrange relevant certification associated with the works we undertake. 

Depending on the installation, this may include certification or notification relating to electrical, renewable-energy, heating or other applicable requirements. 

The exact certification provided will depend on the nature of the work and the relevant regulatory or certification requirements. 

13. Renewable Energy and Performance Estimates 

Where we provide estimated energy generation, savings or financial returns, these are estimates and are not guarantees. 

Actual performance may vary depending on factors including: 

• Weather;  

• Sunlight;  

• Energy consumption;  

• Electricity tariffs;  

• Equipment performance;  

• System orientation;  

• Shading;  

• Property characteristics;  

• Changes in energy prices; and  

• Changes to applicable government schemes or tariffs.  

Any savings or financial projections should therefore be treated as estimates. 

14. Customer Cancellation Rights 

Where you are a consumer and the contract is entered into at a distance or away from our business premises, you may have statutory cancellation rights under applicable consumer legislation. 

The cancellation period and any exceptions will depend on the circumstances of your contract and the nature of the services. 

If you ask us to begin work during a statutory cancellation period, you may be required to pay for services properly performed before cancellation where the law permits this. 

Certain goods or services may also be subject to statutory exceptions from cancellation rights. 

Where specific cancellation rights apply to your contract, we will provide the relevant information with your quotation or contract documentation. 

15. Finance 

Where finance is available, finance may be provided by a separate finance provider. 

Any finance agreement will be between you and the relevant finance provider and will be subject to that provider’s own terms and conditions. 

EHR Services does not guarantee that a finance application will be approved. 

16. Warranties 

Where EHR Services provides its own workmanship warranty, the applicable warranty period and conditions will be stated in your quotation or installation documentation. 

Manufacturer warranties are separate and may be subject to the manufacturer’s own terms. 

Warranties may not cover damage caused by: 

• Misuse;  

• Accidental damage;  

• Unauthorised modifications;  

• Failure to follow operating instructions;  

• Neglect;  

• External events;  

• Normal wear and tear; or  

• Circumstances outside the relevant warranty.  

17. Complaints 

If you are unhappy with our services, please contact us as soon as possible. 

We will investigate complaints and aim to resolve them fairly and promptly. 

You should provide sufficient information for us to investigate the issue, including your name, property address, details of the work and the nature of the complaint. 

18. Liability 

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful. 

This includes liability for: 

• Death or personal injury caused by negligence;  

• Fraud or fraudulent misrepresentation; or  

• Any other liability that cannot legally be excluded or limited.  

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or which arise from circumstances outside our reasonable control. 

Nothing in these Terms affects your statutory rights as a consumer. 

19. Events Outside Our Control 

We will not be responsible for delays caused by circumstances outside our reasonable control. 

This may include: 

• Severe weather;  

• Flooding;  

• Fire;  

• Supplier shortages;  

• Transport disruption;  

• Industrial action;  

• Government restrictions;  

• Grid or network delays;  

• Utility-company requirements;  

• Equipment availability;  

• Unexpected site conditions; or  

• Other events beyond our reasonable control.  

Where such circumstances occur, we will take reasonable steps to minimise the impact and keep you informed. 

20. Intellectual Property 

Unless otherwise agreed, all website content, branding, logos, photographs, written material and other intellectual property belonging to EHR Services remains our property or the property of our relevant licensors. 

You may not reproduce or use our materials for commercial purposes without our written permission. 

21. Website Information 

We aim to ensure that information on our website is accurate and up to date. 

However, specifications, availability, pricing, product information and estimated performance may change. 

Information displayed on the website does not constitute a binding quotation unless expressly stated otherwise. 

22. Privacy 

Our handling of personal information is explained in our Privacy Notice, available on our website. 

23. Governing Law 

These Terms and Conditions are governed by the laws of England and Wales. 

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have as a consumer. 

24. Changes to These Terms 

We may update these Terms and Conditions from time to time. 

The version applicable to your project will generally be the version provided or referred to when you enter into the relevant contract. 

25. Contact Details 

EHR SERVICES LIMITED 
Company number: 15772520 

Registered Office: 
9 Stanhall Mews 
Stanningley 
Pudsey 
England 
LS28 6AZ 

Email: info@ehrservices.uk 

Website: ehrservices.uk