Last updated: 14 September 2026 

1. About this Privacy Notice 

EHR SERVICES LIMITED (“EHR Services”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. 

This Privacy Notice explains how we collect, use, store and protect your personal information when you: 

• visit our website at ehrservices.uk;  

• submit an enquiry through our website;  

• contact us by telephone, email or social media;  

• request a quotation, survey or consultation;  

• purchase or arrange services from us; or  

• otherwise interact with EHR Services.  

EHR SERVICES LIMITED is a private limited company registered in England and Wales under company number 15772520. 

Registered office: 
9 Stanhall Mews 
Stanningley 
Pudsey 
England 
LS28 6AZ 

For privacy-related enquiries, please contact us using the contact details provided on our website. 

2. Information We Collect 

Depending on how you interact with us, we may collect: 

Personal information 

• Full name  

• Home or installation address  

• Email address  

• Telephone number  

• Billing and payment information  

• Information you provide when requesting a quotation or survey  

Property and installation information 

Where relevant to providing our services, we may collect information about your property, including: 

• Property type  

• Existing heating, electrical or renewable-energy systems  

• Energy usage information  

• Electricity meter information  

• Solar PV information  

• Battery storage information  

• Heating system information  

• EV charger requirements  

• Photographs or other information relating to your property  

Information relating to your enquiry or service 

This may include: 

• Details of products or services you are interested in  

• Previous correspondence with us  

• Quotations  

• Survey information  

• Installation requirements  

• Service and maintenance information  

• Complaints or other communications  

Website information 

When you visit our website, we may collect technical information such as: 

• IP address  

• Browser type  

• Device type  

• Operating system  

• Pages visited  

• Approximate location  

• Website usage information  

Some of this information may be collected using cookies or similar technologies. 

3. How We Use Your Information 

We may use your information to: 

• Respond to enquiries;  

• Provide quotations;  

• Arrange property surveys;  

• Assess your requirements;  

• Provide electrical, heating and renewable-energy services;  

• Arrange and carry out installations;  

• Communicate with you about your project;  

• Process payments;  

• Provide customer support;  

• Deal with complaints;  

• Maintain records of our business transactions;  

• Meet our legal and regulatory obligations;  

• Improve our website and services;  

• Prevent fraud, misuse or other unlawful activity; and  

• Send marketing communications where we are legally permitted to do so and, where required, you have provided consent.  

4. Legal Basis for Processing Your Information 

We will only use your personal information where we have a lawful basis for doing so. 

Depending on the circumstances, this may include: 

Contract 

We may need to use your information to provide a quotation, enter into a contract with you or provide services you have requested. 

Legitimate interests 

We may use information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms. 

This may include responding to enquiries, managing customer relationships, improving our services and maintaining appropriate business records. 

Legal obligation 

We may process your information where necessary to comply with legal, regulatory, accounting or other obligations. 

Consent 

Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing or non-essential cookies. 

You can withdraw consent at any time where consent is the legal basis for processing. 

5. Who We May Share Your Information With 

We will not sell your personal information. 

Where necessary to provide our services or operate our business, we may share relevant information with: 

• Installation and engineering personnel;  

• Contractors or subcontractors working on your project;  

• Product manufacturers and suppliers;  

• Certification and accreditation bodies where required;  

• Finance providers where you request or apply for finance;  

• Payment providers;  

• Website, IT and email service providers;  

• Professional advisers such as accountants, insurers or solicitors;  

• Government, regulatory or law-enforcement bodies where legally required.  

We only share information where there is a legitimate reason to do so and, where appropriate, only the information necessary for that purpose. 

6. Finance Applications 

If you choose to apply for finance through EHR Services or one of our finance partners, your personal information may be passed to the relevant finance provider. 

The finance provider may process your information independently in accordance with its own privacy notice and may carry out identity, affordability or credit checks where applicable. 

EHR Services does not make lending decisions on behalf of finance providers unless expressly stated otherwise. 

7. Cookies 

Our website may use cookies and similar technologies. 

Some cookies may be necessary for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may be used to understand how visitors use our website or to help us measure our advertising. 

Where consent is required, we will ask for your consent before placing non-essential cookies on your device. 

You can control or disable cookies through your browser and, where applicable, our cookie-consent settings. 

The ICO states that non-essential cookies generally require user agreement before they are used.  

8. How Long We Keep Your Information 

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected. 

We may retain information for longer where necessary to: 

• Meet legal or accounting requirements;  

• Establish or defend legal claims;  

• Maintain records relating to installations and warranties;  

• Resolve complaints or disputes;  

• Maintain appropriate business records.  

When information is no longer required, we will securely delete or anonymise it where appropriate. 

9. How We Protect Your Information 

We take reasonable technical and organisational measures to protect your personal information against: 

• Unauthorised access;  

• Accidental loss;  

• Misuse;  

• Unauthorised alteration; and  

• Unauthorised disclosure.  

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. 

10. Your Data Protection Rights 

Depending on the circumstances, you may have rights under applicable data-protection law, including the right to: 

• Request access to your personal information;  

• Request correction of inaccurate information;  

• Request deletion of your information;  

• Request restriction of processing;  

• Object to certain processing;  

• Request transfer of certain information to another organisation;  

• Withdraw consent where processing is based on consent.  

You can contact us if you wish to exercise any of these rights. 

We may need to verify your identity before responding to a request. 

The ICO confirms that privacy information should explain the rights available to individuals and how they can exercise them.  

11. Marketing 

We may contact existing customers about products or services that may be relevant to them where permitted by law. 

Where we require consent for marketing communications, we will obtain that consent. 

You can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided. 

12. Third-Party Websites 

Our website may contain links to third-party websites. 

We are not responsible for the privacy practices, content or security of third-party websites. 

You should review the privacy notice of any third-party website you visit. 

13. Children’s Information 

Our services are generally intended for adults and property owners or occupiers. 

We do not knowingly collect personal information from children for marketing purposes. 

14. Changes to This Privacy Notice 

We may update this Privacy Notice from time to time to reflect changes to our services, technology, legal requirements or how we process personal information. 

The latest version will be published on this page. 

15. Complaints 

If you have concerns about how we have handled your personal information, please contact EHR Services first so that we can attempt to resolve the issue. 

You also have the right to complain to the Information Commissioner’s Office (ICO). 

Information Commissioner’s Office 

16. Contact Us 

EHR SERVICES LIMITED 
Company number: 15772520 

Registered office: 

9 Stanhall Mews 
Stanningley 
Pudsey 
England 
LS28 6AZ 

Email: info@ehrservices.uk 

Website: ehrservices.uk